Wednesday, March 18, 2020
SourcePoint’s Response to COVID-19
In-Home Care Services and Meals on Wheels
As COVID-19 affects Ohio, SourcePoint remains committed to providing critical in-home care services to our Delaware County seniors for as long as safely possible. We know that seniors are a high-risk population for the coronavirus. We are doing everything we can to maintain key services; however, we recognize that our operations may need to be adjusted in the coming days or weeks.
SourcePoint is taking every precaution to ensure the health and well-being of our clients, as well as our dedicated staff, volunteers, providers, and community. We monitor daily updates from the Ohio Department of Health and Gov. Mike DeWine and are in regular contact with the Delaware General Health District. We remain in contact with our contracted service providers to assess their operations.
Right now, the precautions we are taking to support service delivery and minimize risk are as good as, if not better, than most programs. The following is a summary of some specific service-related actions we have taken in response to this crisis:
SourcePoint’s In-Home Care Services
- Clients are instructed to call their care consultant if not feeling well, so that additional precautions can be taken or other service arrangements made. In addition, all SourcePoint staff and volunteers are instructed to stay home if they are ill or have had a fever in the last 24 hours. Going forward, staff and volunteers will be asked to follow the governor’s March 18 request to take their temperature prior to coming to work.
- SourcePoint’s staff are practicing social distancing, universal hygiene precautions, telecommuting, and conducting as much work as possible by phone.
- At this time, staff are calling all in-home care clients to determine not only changing service needs, but also how they are dealing with the stress of this situation.
- Staff and volunteers are asking screening questions of clients prior to any face-to-face service delivery.
SourcePoint’s Meals on Wheels
In addition to the actions above, the following have been implemented with regard to meal delivery:
- The kitchen is cleaned and disinfected daily, as are meal delivery bags.
- The Delaware General Health District presented proper protocol for infection control to our Meals on Wheels volunteers the week of March 9.
- When SourcePoint closed its five congregate dining centers as of March 13, clients living at St. Michael’s, Georgetown, and Rainbow Place were enrolled in home-delivered meals. Clients of Cafe 55 and White Lily may call SourcePoint to request meal delivery.
- Clients may call to request a “no contact” delivery and drivers are permitted to sign delivery forms on behalf of clients.
- Effective Wednesday, March 18, volunteers will pick up and drop off meal delivery bags curbside at SourcePoint, removing the need for drivers to enter the building.
- Staff members from other areas of the organization are available to help with meal delivery in the event that we temporarily lose or suspend volunteers.
- SourcePoint is making contingency plans for the immediate future, including bulk delivery of refrigerated and/or frozen meals, as well as the delivery of additional shelf-stable meals.
The public health crisis in Ohio and throughout the world is stressful. Please know that we are grateful for your patience and understanding during this time. We will continue to make adjustments to our operations as needed, and will continue to keep you informed.
Updates are posted to our website at MySourcePoint.org/COVID19.
If you have questions or concerns related to COVID-19 in our community, you can call the Ohio Department of Health at 1-833-4-ASK-ODH (1-833-427-5634) daily, 9 a.m. to 8 p.m., or the Delaware General Health District COVID-19 Call Center at 740-368-1700, Monday through Friday, 7 a.m. to 7:30 p.m.
You can support SourcePoint’s vital senior services this month and beyond by making a donation at MySourcePoint.org/give.