Frequently Asked Questions 2018-05-16T17:38:52+00:00

As your primary source of professional expertise, services, and programs for Delaware County adults who want to thrive after 55, SourcePoint receives a number of questions on a daily basis. To address some of the more frequently asked questions, we have divided the questions into the following categories:

What resources are available through the Family Caregiver Program? 2016-10-17T13:54:06+00:00

SourcePoint’s Family Caregiver Program provides information, referrals, and support to help you provide quality care for your loved one. Through this program, we offer monthly support groups, classes, individual consultations, and referrals to agencies that can help you meet your specific needs. You can get in touch with our family caregiver coordinator, Sara Stemen,

Where can I go for information about long-term care (assisted living or nursing homes)? 2017-09-05T21:16:40+00:00

Ohio’s Long-Term Care Consumer Guide ( is an excellent resource that can help you learn about and compare long-term (assisted living/nursing home) care options in Ohio. In addition, if you would like to speak with someone about care options, questions, or concerns, you can reach out to SourcePoint’s Information and Referral Specialists at (740) 363-6677, as well as Ohio’s Office of the State Long-Term Care Ombudsman at 1-800-282-1206.

When should families make the decision to place a loved one in a nursing home? 2016-10-17T13:54:07+00:00

The choice to place a loved one in a facility is unique for each and every family. As with any caregiving decision, the decision should not be taken lightly and all family members or people affected by the decision (including the care receiver) should be included. Research (Lustbader & Hooyman, 1994) has shown that experiencing one or more of the factors listed below often prompts families to place a loved one in a care facility—

  • The care receiver exhibits unpredictable, or perhaps violent, behavior
  • The care receiver has incontinence of the bowel or bladder
  • The caregiver is unable to safely lift or transfer the care receiver
  • The caregiver is experiencing chronic sleep deprivation
  • The caregiver develops health problems which prevents them from providing quality care
  • The caregiver is experiencing resentment towards family members, home-care providers, or the care receiver
  • The caregiver is experiencing significant life stressors

As a family the best thing you can do is to choose the type of care that will help you to preserve your own and your loved one’s health and relationships. Placing a loved one in a care facility will not make you any less of a caregiver, it will simply change the responsibilities you have in providing care.

What questions should I ask if I want to privately hire in-home help? 2016-06-28T13:34:47+00:00

Families often have to make a decision between working with an agency or hiring individuals to provide services. There is no right or wrong decision and each family has to make the decision that is best for them. If your family makes the decision to privately hire in-home help (not using an agency), consider asking the following questions before you decide to bring someone new into your or your loved one’s home:

  • Do you hold any certifications or licenses?
  • How long have you been providing in-home care assistance?
  • Have you ever been accused or convicted of malpractice, abuse, or neglect?
  • Do you have a resume?
  • Are you willing and able to perform all job responsibilities?
  • Are you willing to obtain a BCII background check (fingerprinting)?
  • Do you have reliable transportation to and from the home?
  • Are you available to travel out of city/county/state with the care recipient if necessary?
  • What is your hourly rate?
  • What is your availability?

In addition to these questions, families should consider having a criminal background check and driving record check completed. It is also wise to request at least three references and take the time to review their resume closely and call the references to ensure that they are reliable and trustworthy.

What is respite? 2016-06-28T13:32:17+00:00

Respite is temporary relief from the responsibilities associated with caregiving. Respite is important because it gives caregivers time away from often time-intensive and demanding caregiving responsibilities, so that they can reenergize by focusing on their own wants and needs. Respite is typically provided in the home, but other options may be available. If you are in need of respite or would like to learn more about options available to you, please call (740) 363-6677 and ask to speak with one of our Information and Referral Specialists.

Do you offer any classes to help caregivers? 2016-06-27T21:03:16+00:00

Yes, SourcePoint’s Family Caregiver Program offers the national evidence-based Powerful Tools for Caregivers (PTC) program in the spring and fall. PTC is a six-week, 90-minute program that focuses on caregiver self-care, communicating in challenging situations, and making tough caregiving decisions. To accommodate various schedules and preferences, we offer both morning and evening classes. Click here to learn more.

How can I get my family involved in caring for my loved one? 2016-06-27T20:57:58+00:00

Family dynamics in caregiving can often be challenging due to roles, relationships, and distance. The best thing you can do as a caregiver is to respectfully communicate your observations and feelings to family members. You may choose to do this by calling a family meeting. For more information about how to hold a family meeting, click here.

How can I get help? 2016-10-17T13:54:11+00:00

The best way to get help is to ask! SourcePoint is here to help you identify resources that can assist you on your caregiving journey. For more information about available services and support, contact our family caregiver program coordinator


In addition, you can learn more about our in-home care program here.

Who is eligible to receive support from the Family Caregiver Program? 2016-06-27T20:24:22+00:00

Family caregivers (of any age) who reside in Delaware County, or who are caring for a loved one (of any age) who resides in Delaware County are eligible to participate in SourcePoint’s Family Caregiver Program.

Is there a cost to participate in the Family Caregiver Program? 2016-06-28T14:05:11+00:00

There is no cost attached to any Family Caregiver Program service or support. However, donations to help support the program are welcome.

What areas do you deliver Meals on Wheels? 2016-04-14T13:34:45+00:00

SourcePoint’s Meals on Wheels program proudly serves all of Delaware County, including Ashley, Delaware, Galena, Kilbourne, Lewis Center, Ostrander, Powell, Radnor, Shawnee Hills, Sunbury, and Westerville, as well as portions of Columbus and Dublin within county lines.

Can you recommend a nursing home placement for my parent/spouse? 2017-09-05T21:19:37+00:00

SourcePoint is not able to provide nursing home recommendations. However, there are several ways to research nursing homes in the area. You can call the Ohio Long-Term Care Ombudsman at (800) 536-5891 and ask for the Long-Term Care Ombudsman for Delaware County. You can also go online at and see state survey results for each nursing home in the area.

Is the enrichment center and classes available to the public? How does this program work and what are the cost? 2017-04-07T16:18:24+00:00

We offer both member only and public programs. The Enrichment Center is membership based and most fee based classes are open only to members. On a daily basis, the public can come in and eat lunch, without having to pay any additional fees. We try to make our educational programs open to the public, as well as our trips, but non-members may pay a higher rate, if a fee is charged.

Membership is available to those 55 and older in Delaware County.

Membership Fee’s: Must be 55 or older
Delaware County Resident $25 per year

Program fees are variable, due to resources needed to offer the program. The fitness center and aquatic center are only open to members and there is an additional fee to use either facility.

If you are a Silver Sneaker/Silver Fit participant, through your health insurance, then you can come to the center and participate in programs that are specific to Silver Sneakers/Silver Fit, free. All other programs, you would pay the same fees, as the other members do.

If you have any other questions, please contact  Steve Gorman  at 740-203-2405 or

What is extra help? 2016-10-17T13:54:11+00:00

Extra Help is a Medicare program to help people with limited income and resources pay Medicare prescription drug costs. If your annual income and total resources are below these limits, you may qualify for Extra Help, also known as low-income subsidy (LIS):
Single person with monthly income less than $1,505 and assets less than $13,640
Married person monthly income less than $2,023 and assets less than $27,250

These income and asset limits normally change every year.

If you qualify for Extra Help, Medicare will pay:

  • All or most of the monthly premium
  • All or most of the annual deductible
  • Most of your copayments/co-insurance
  • Full coverage during the donut hole

To apply for Extra Help, contact the Social Security Administration at 1-800-772-1213 or You may also give us a call with questions.

What services are offered through In-Home Care Services ? 2016-12-01T19:08:50+00:00

A: Our services are designed to help adults age 60 years or older remain living at home with independence and dignity. Our services include:

Adult Day Care: This program is designed to meet the needs of adults who have some level of impairment and provides structured activities and services on a scheduled basis. These programs allow the participant to engage in purposeful activity in a supervised setting while giving the primary caregiver the opportunity to take a break. Most programs offer services at least five days a week and transportation to the program can also be arranged as approved by the care consultant.

Chore Services: Chore services are available to assist with minor chores around the home such as changing light bulbs, tacking down cords or rugs, raking leaves, shoveling snow, small area painting, etc.

Counseling: In-home counseling is a service available to clients as well as their caregiver/family members. Most common counseling services include grief and depression counseling, anxiety, family caregiving issues, and more.

Emergency Response System: This system consists of an electronic device linking an individual to 24-hour direct access emergency assistance. A small button worn either around the neck or on the wrist activates the system to contact the monitoring center staffed by trained professionals.

Homemaker Services: Homemaker services are provided to individuals who are not able to perform tasks independently in their home. Services include light housecleaning, meal preparation, laundry, running errands, and grocery shopping.
Home Repair: Minor home repair and modification services may be approved to assist in maintaining health and safety. Minor home repair may include: plumbing, flooring repair, electrical repairs, bathroom access, installation of smoke detectors, accessibility, heating unit services and replacements, and/or other repairs necessary for safety (no cosmetic repairs).

Meals On Wheels: Nutritious meals are delivered to qualified individuals in their own homes and at dining centers throughout the county.

Medical Transportation: Medical transportation services may be approved through our volunteer program or contracted providers. Medical transportation services include rides to appointments with your physician, a medical treatment facility, social service agencies, and adult day care centers.

Nursing Services: Nursing (RN) services are available to clients for medication set-up and monitoring, and blood pressure or other health checks, when no other means of obtaining such are available to the client.

Personal Care: Personal care assistants or home health aides help with activities such as bathing and dressing for those who are unable to perform those tasks on their own.

Respite: Respite services can be provided to provide relief for the caregiver. Respite workers perform tasks similar to the home health aide, including personal care. Respite services are designed to provide relief and rest for caregivers so that stress and tensions are minimized. Services can be provided in the home or at a local facility contracted by our agency – whichever option best meets your needs.

Other available services include:
Energy Assistance Applications: The Ohio Department of Development (ODOD) offers programs which can help lower-income residents with utility bills and improve the energy efficiency of their homes.
Income Tax Assistance: This free service is brought to you by your local AARP chapter and SourcePoint. Trained volunteers are available for appointments during the tax season.
Insurance and Medical Bill Counseling: This program offers free counseling services to those who need information about medical insurance and assistance with medical bills and insurance claims.

Prescription Access and Assistance Program: This program is designed to help individuals improve their access to affordable prescription medication. Many resources are available to help individuals with limited income reduce the cost of their prescriptions, including Medicare Part D drug coverage.

Where do I find your Trusted Advisors list ? 2017-09-06T14:07:32+00:00

This Trusted Advisors list is provided as a resource to help you identify professionals to help you with your personal and family financial planning needs. Visit this page!

What resources are available for caregivers? 2016-10-17T13:54:11+00:00

SourcePoint offers monthly caregiver workshops and support groups as well as a more in-depth program, Powerful Tools for Caregivers. Each caregiver workshop provides education and support to the caregiver. If you are interested in signing up for a workshop, support group, or Powerful Tools for Caregivers, please call our caregiver program coordinator at (740) 203-2399.

What is the process to enroll for services? 2016-07-25T20:32:52+00:00

Typically, an individual or caregiver will call or stop in to speak with one of our Information and Referral Specialists, who will gather information and assess eligibility for the services requested. Once eligibility for services is determined, a Care Consultant will be assigned to complete the Initial Home Visit. At that time, program options and services offered will be discussed and enrollment paperwork will be completed.

What help is available to people who are under 60 years old? 2016-10-17T13:54:11+00:00

For people under sixty who are looking for help, please call HelpLine of Delaware and Morrow Counties, Inc. at (740) 369-3316 or dial 211 to find out what assistance is available.

What is estate recovery? 2016-10-17T13:54:11+00:00

As stated by the Ohio Department of Human Services, “Estate recovery seeks to recover correctly paid Medicaid benefits from the estates of deceased recipients aged 55 and over as required by the federal Omnibus Budget Reconciliation Act of 1993.” This also applies to anyone receiving PASSPORT services. A person’s estate is considered to be the person’s real and personal property at the time of death. Estate Recovery does not apply to non-probate assets such as survivorship deeds. If estate recovery is found to create “undue hardship” to a survivor, recovery can be either deferred or waived by the state. It is up to the Attorney Generals office to decide what “undue hardship” is.

For more information contact Central Ohio Area Agency on Aging at (800) 589-7277 or (614) 645-7250.

Who do I call if I have concerns or unresolved problems with a nursing home? 2016-10-17T13:54:11+00:00

From “Whenever problems arise with providers of long-term care services, residents of nursing homes and adult care facilities can call upon an ombudsman for help. Ombudsmen field complaints about long-term services, voice clients’ needs and concerns to nursing homes, home health agencies, and other providers of long-term care. While the Ombudsman Office does not ‘police’ nursing homes and home health agencies, they work with the long-term care provider and you, your family, or other representatives to resolve problems and concerns you may have about the quality of services you receive.

“Ombudsmen link you with the services or agencies you need to live a more productive, fulfilling life, advise you on selecting long-term care in Ohio, inform you about the rights of consumers, and provide information and assistance with benefits and insurance. If you have questions, concerns, or complaints about any long-term care service, call (800) 282-1206.”

Is this Adult Protective Services (APS)? 2015-04-20T21:16:43+00:00

No, but we can certainly refer you to Adult Protective Services. Although SourcePoint does not have the authority to investigate reports of abuse, neglect, or exploitation of older adults, we recognize the importance of APS. The Adult Protective Services law requires the investigation of reports made concerning abused, neglected, or exploited adults age 60 years or older. If you have any questions regarding APS or elder abuse, neglect, or exploitation, please contact the Department of Job and Family Services, Monday through Friday, 8 a.m. to 4:30 p.m. at (740) 833-2340 or (800) 899-3180. On weekdays after 4:30 p.m., weekends, or holidays, call the Delaware County Sheriff’s Department non-emergency number at (740) 833-2800.

Can you mail me some of your information about your services? 2015-04-20T20:21:45+00:00

Yes, please call our office at (740) 363-6677.

What are the benefits of being a SourcePoint volunteer? 2015-04-20T21:16:04+00:00

By volunteering at SourcePoint, you’ll not only make new friends and share a feeling of camaraderie with staff and fellow volunteers, but you’ll make a difference in the lives of adults in your community. Select positions may receive additional benefits, such as a free lunch or mileage reimbursement.

What kind of volunteer training is required? 2015-04-20T21:15:30+00:00

We offer an orientation class to help familiarize you with all that SourcePoint has to offer, including our mission, vision, and values. You will also receive information about how to obtain your background check. For some volunteer positions, a secondary training class may be scheduled as needed.

How do I become a Volunteer? 2016-10-17T13:54:11+00:00

5 Easy Ways to Volunteer:

  • Mail your completed application to:, SourcePoint, Volunteer Program, 800 Cheshire Road Delaware, OH, 43015
  • Call us at at (740) 363-6677
  • Fax your application to (740) 363-7588
  • Email:
  • You may also submit an online application. APPLY NOW
What kind of volunteer opportunities do you have available? 2016-10-17T13:54:11+00:00

A variety of volunteer experiences are typically available, including:
Meals On Wheels
Medical Transportation
Home Chores
Special Events
Office Assistants

Contact our volunteer department at (740) 363-6677 or visit the Volunteer page on our website for a current list of open positions.

I have unresolved medical bills; who can help me? 2015-04-20T20:57:08+00:00

SourcePoint has an insurance specialist on staff to answer questions over the phone or by appointment at (740) 363-6677.

What services can I get from Medicaid and Job and Family Services? Who do I contact? 2015-04-20T20:55:48+00:00

Medicaid is health insurance for those who qualify. Medicaid pays for services provided in most medical settings, including doctor’s offices, hospitals (both inpatient and outpatient), laboratories, x-ray services, and other medical testing, dental, and vision care. You can have both Medicare and Medicaid and, if you do, Medicaid covers the “gap” that Medicare does not. Contact Job and Family Services at (740) 833-2300 to apply.

What do I do if I have lost my Medicare Card? 2015-04-20T20:54:23+00:00

The Medicare website states that if you lose your Medicare card, you can obtain a replacement card from the Social Security Administration in one of the following ways:

1. Call the Social Security Administration’s toll-free number at (800) 772-1213. Business hours are Monday through Friday, 7 a.m. – 7 p.m.

2. Order online at or
To make your request, you will need the following information:

  • Your name as it appears on your most recent Social Security card
  • Your Social Security number
  • Your date and place of birth
  • Your mother’s maiden name (to help identify you)
  • Your phone number
  • Your e-mail address (optional)
  • Your last payment amount or the month and year you last received a payment if you have received benefits in the last 12 months

3. Contact your local Social Security office. You can call the Delaware office at (740) 389-3140 or (800) 808-0772 if you get benefits from the Railroad Retirement Board.

What is the difference between Medicare and Medicaid? 2015-04-20T20:51:27+00:00

Medicare is federal health insurance for people age 65 or older, under 65 with certain disabilities, and any age with end stage renal disease (permanent kidney failure) requiring dialysis or a kidney transplant. Medicaid is a medical assistance program for low-income people. It is jointly funded by the federal and state government, and its benefits vary from state to state. Most health care costs are covered if you qualify for both Medicare and Medicaid.

Where can I find information on Medicare options in Ohio? 2015-03-02T20:01:08+00:00

Please visit this resource: Essential Links for People on Medicare

When are your New to Medicare classes and how do I register? 2015-05-14T16:03:27+00:00

Free classes are held twice a month – typically on Wednesdays – with both a morning and evening session. For a list of upcoming dates, please check out the Insurance page of our website. Pre-registration is required. Call (740) 203-2382 to register.

Do you have assistance available for my prescriptions? 2015-04-20T20:48:11+00:00

Yes, our prescription access and assistance program is designed to help Delaware County adults improve their access to affordable prescription medication. Many resources are available to help individuals with limited incomes reduce the cost of their prescriptions, including Medicare Part D Drug Coverage. We can help you figure out which programs work best for you.

If you do not have Medicare, we assist you with locating the best pharmaceutical patient assistance programs for which you qualify and enrolling you in the programs that save you the most money on prescription drugs. SourcePoint employs a full-time insurance specialist who can help you with these and other insurance-related questions.

Where can I find information about programs at the enrichment center? 2018-01-17T16:28:31+00:00

Our enrichment center provides a wide variety of activities and trips for 55+ adults, from water volleyball to tropical vacations! You can find additional program information on the Enrichment Center here. 

Where is SourcePoint located? 2015-04-20T19:43:33+00:00

Our facility, which houses both the main office as well as the enrichment center, is located at 800 Cheshire Road, Delaware, Ohio 43015. We are approximately 5 miles south of downtown Delaware.

Can I receive some food for my pet? 2016-10-17T13:54:15+00:00

Yes, if you are a current Meals on Wheels client. Please contact someone in our nutrition program at (740) 363-6677 for more information about this program.

How do I get farmers market vouchers? 2018-04-18T17:28:40+00:00

Applicants must be 55 and over, and certain income restrictions apply. Vouchers are available on a first-come, first-served basis. More information, as well as an application, can be found on our website when farmers markets open in the spring. Click here to learn more.

Are your drivers screened and have they had background checks? 2015-04-20T21:07:57+00:00

Yes, all of our drivers have been screened and have had background checks.

Once I sign up for Meals On Wheels, how soon will I start to receive meals? 2015-04-20T21:07:01+00:00

You will start receiving meals within 24 hours of enrollment in our Meals On Wheels Program.

If I sign up for Meals On Wheels, do I have to receive all the meals or can I pick and choose which days? 2015-03-02T19:06:35+00:00

You can choose which days you would like to receive meals. Contact your Care Consultant if you have any changes to your meal schedule.

Do I have to be home to receive my meal? 2015-03-02T19:05:44+00:00

Yes, someone will need to be home to receive the meal. In addition, the meal cannot be left with a neighbor. Please contact us to right away if you are not going to be home.

Can I cancel my Meals On Wheels today? 2015-04-20T21:02:48+00:00

To cancel your meal you must contact us at (740) 203-2432 or (740) 203-2433 by 8:30 a.m. the same day.

I will not be home, but can you drop off my Meals On Wheels meal inside my door? 2015-04-20T21:01:22+00:00

For your safety, and per our funding regulations, we cannot leave any meal if you are not home. Please call someone in the nutrition program at (740) 203-2432 or (740) 203-2433 to cancel your meal for the day.

When do the grocery boxes come in? 2015-04-20T21:00:37+00:00

The fourth Tuesday of every month.

How do I sign up for your free groceries program? 2015-04-20T20:59:35+00:00

You are eligible for a free monthly box of groceries if you:
Are age 60 or older
Live in Delaware County
Meet certain income guidelines
For more information, please contact our nutrition program manager at (740) 363-6677.

My mother recently fell in her home and the doctor at the hospital recommended that we call SourcePoint. Can you help? 2016-10-17T13:54:15+00:00

For your mother, we would recommend a falls assessment, where a trained staff member comes to her home to address her specific needs. It may be determined that some minor home modifications should be made, such as installing grab bars in the shower, or adding a ramp. SourcePoint provides additional services that might also be useful to your mother. Our care consultants are here to assess need for personal care assistance, homemaking, and other services SourcePoint will assist with coordinating for your loved one. Meals on Wheels can deliver hot, nutritious meals every weekday so that she doesn’t have to cook for herself. We can also install an emergency response system to ensure that your mother is able to get help right away if needed. There are a variety of possible solutions to ensure your mother is safe at home. Call (740) 363-6677 and let us figure it out for you.

My Mom/Dad has dementia. Do you have anyone who could help me? 2015-11-25T19:12:09+00:00

Please contact our Information and Referral department. They are available by calling the office at (740) 363-6677 or (800) 994-2255 . Also you can visit our Family Caregiver Program page of this website to learn how we can help you.

Do you help with home repairs? 2016-07-25T20:30:39+00:00

Minor home repair and modification services may be approved to assist in maintaining health and safety depending upon need and eligibility. Minor home repair may include: plumbing, flooring repair, electrical repairs, bathroom access, installation of smoke detectors, accessibility, heating unit services and replacements, and/or other repairs necessary for safety. SourcePoint does not cover cosmetic repairs. Please call (740) 363-6677 for more information.

Can I put my name on the snow removal or leaf raking list? 2016-10-17T13:54:15+00:00

A person wanting snow removal and/or leaf raking must be able to supply their own snow shovel or rake.  We ask that you call SourcePoint each time you want this service. Please call at (740) 363-6677 or (800) 994-2255 or Email Us

Do you provide 24-hour care? 2015-04-20T20:40:15+00:00

SourcePoint does offer coordination of respite care, adult day care, and extended care facility respite, however none of these can be offered 24 hours a day/7 days a week. Around-the-clock care is beyond the scope of care that SourcePoint is able to directly provide.

Do you provide therapy or skilled care? 2015-04-20T20:41:28+00:00

SourcePoint is unable to set up therapy or skilled care services. The doctor recommending these services will arrange for such services when the individual is being released from the hospital or nursing facility.

Can I schedule an appointment to have my income taxes prepared? 2016-07-25T20:20:05+00:00

Please call our Customer Service Team to secure an appointment for tax assistance at (740) 363-6677. There are no fees or age requirements for this service

My parents are getting older and need help. Can you help with that? 2016-07-29T14:44:22+00:00

Our Information and Referral Specialists, care consultants, and team of volunteers are here to help you by providing links and referrals to the appropriate resources and coordination of services to help your loved one stay independent for as long as possible. Please contact an Information and Referral Specialist at (740) 363-6677 to learn more.

Do you offer seasonal chores such as leaf raking or snow removal? How do I access these services? 2016-07-25T20:23:47+00:00

If you need assistance with outside chores we offer a variety of program options. For more details, please call an Information & Referral Specialist at (740) 363-6677.

How do I become a provider with SourcePoint? 2016-12-01T19:12:54+00:00

SourcePoint partners with local, qualified businesses to provide the various services available through In-Home Care Services. Applications are accepted only during open application periods. Visit the provider page of our website (under “How You Can Help”) for more information on the application process and provider requirements.

Does the In-Home Care Services offer transportation services to doctor appointments? 2016-12-01T19:15:43+00:00

Medical transportation services may be approved through our volunteer program or contracted providers. Medical transportation services include rides to appointments with your physician, a medical treatment facility, social service agencies, and adult day care centers

How is PASSPORT Home Care different than community support services? How do I apply for PASSPORT? 2016-10-17T13:54:15+00:00

PASSPORT is a statewide program funded by the Department of Job and Family Services. In order to be eligible for PASSPORT a person must be over 60, need hands-on assistance with certain activities, and financially qualify.  You can request an evaluation by calling (800) 589-7277.

Do you have wheelchairs, shower chairs, walkers and portable toilets? 2016-07-25T20:25:04+00:00

We no longer have these items available for loan; however, Creative Housing continues to offer durable medical equipment available for loan. Please contact them at (740) 368-5803 for more information.

Is there a cost for services? 2016-10-17T13:54:15+00:00

We do ask each person to contribute toward the cost of their services as they are able. We have two options to determine your copay amount:
One option is to look at your monthly income (minus any medical expenses) and your assets (such as savings, stocks, etc., excluding the home you live in and your vehicle). Your actual copay will be determined during your initial home visit and will be based on the services you need and the information you provide to the care consultant.
Some individuals choose the second option – to sign a waiver which eliminates the need to share financial information with the care consultant. We understand people may prefer to keep their financial information private and we respect that choice. Those who sign a financial waiver pay the full cost of their services.
Regardless of the option you choose, your care consultant will assess your needs and coordinate all of your services at no cost to you.
SourcePoint offers a wide range of services some of which do not have a cost associated with them such as our volunteer chore and volunteer transportation. There is no fee associated with home delivered meals, though donations are accepted.

What is a Care Consultant? 2016-10-17T13:54:15+00:00

Care Consultants are licensed social workers employed by SourcePoint. This staff works with older adults in need of in-home services and other community support. Just as people often have personal legal consultants or financial consultants, Care Consultants work directly with older adults and their families as advisors and advocates to help them receive needed care in the setting of their choice. Care Consultants are available to provide free in-home assessments.

Do I have to go through a home visit to receive services? 2016-12-01T19:14:24+00:00

Yes. An intake appointment must be completed with all potential clients before a Care Consultant is assigned. Intake appointments can be completed over the phone or at our office. Once this intake appointment is completed and a potential client’s agreeability is verified, a Care Consultant will be assigned and will contact the potential client to schedule an initial home visit. At that visit, the Care Consultant will review services, address potential client questions, and complete a financial screening and the paperwork necessary to enroll the client in In-Home Care Services. Following the initial home visit, the Care Consultant will locate a provider and make arrangements for services to be initiated.

Do you have emergency medical response systems? 2016-10-17T13:54:15+00:00

Yes, we work with providers who offer and install Emergency Response Systems. An emergency response system consists of an electronic device linking an individual to 24-hour direct access emergency assistance. A small button worn either around the neck or on the wrist activates the system to contact the monitoring center, which is staffed by trained professionals. Subscribers receive a phone call from the monitoring center, who will then contact your local emergency responder if needed.

I have heard that I can dial 2-1-1 when I need information about community resources in Delaware County. What is 2-1-1 and where are the calls answered? Will I be charged for the call? 2016-10-17T13:54:15+00:00

211 is an easy-to-remember universal number that people can dial to access comprehensive information about community, health, and human services. People in Delaware can also dial 211 for this purpose. They will reach HelpLine, the comprehensive information and referral provider in Delaware County, free of charge. HelpLine’s professionally trained staff and volunteers respond to calls 24/7. They provide assistance and information using an up-to-date community services database of over 800 community programs.

I have noticed that one of my parents is having difficulty driving. I am concerned that they may injure themselves or others, but driving is an important part of their independence. Is there anyone locally that can help? 2016-10-17T13:54:19+00:00

Yes, many times poor driving habits can be eliminated and problems resolved. Physical declines can be compensated for with knowledge and adaptive equipment. The Grady D.R.I.V.E. program in Delaware can help by completing a driver rehabilitation evaluation.

The driver rehabilitation evaluation involves:
An occupational therapy clinical evaluation of visual, perceptual, cognitive, and physical functioning.
An “on-the-road” driving evaluation with a certified driving instructor and occupational therapist.
Recommendations for appropriate car adaptations and information on local suppliers who install adaptive equipment (if needed).
Driver training with the required car adaptations (as needed).
A final fitting and check-out of the adapted car (as needed).

The qualifications for the Grady Driver Rehabilitation Program include:
Be medically stable
Be seizure-free for one year
Plan to drive a car (services not available for van use)
A doctor’s prescription for “Occupational Therapy Drive Rehabilitation Evaluation”

If you would like more information, please contact the D.R.I.V.E. program at (740) 368-5002.

Another program available is 55 Alive. 55 Alive is a program that helps drivers learn how to sharpen driving skills, adjust to age-related changes, and understand the effects different medications have on driving performance. Please contact Grady Life Center to register at (740) 368-5010.